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Home / Support and Returns
Orders placed before 1pm are generally being processed for delivery the next business day, however given the current situation some orders are being slightly delayed, but rest assured once you place an order we will keep you updated - subject to stock and availability.
If for any reason you are not completely satisfied with your online purchase LCE will offer you a refund within 14 days of you receiving your order, providing items are returned to LCE in original and unused condition, with proof of purchase.
Goods must be returned with all accessories, packaging and instructions.
Items can be returned to a local store or returned by post. The cost of returning an item is to be borne by the customer.
A deduction can be made from the refund amount if the value of the goods has been reduced as a result of you handling the goods more than was necessary. The extent to which you can handle the goods is the same as it would be if you were assessing them in a shop.
Refunds will be issued by the same method as original payment was made and refunds will be issued within 14 days of LCE receiving your returned items.
Cashback, extended warranties must not be claimed on items that have or are going to be returned.
Digital products and cameras must be returned with the manufacturers seal on software intact.
The refund offer above does not apply to film and other sensitised materials, or to developing and printing services.
This offer does not affect your statutory rights.
Items of new hardware sold by LCE come with a minimum of 1-year manufacturers guarantee. The guarantee period provided by LCE for used and refurbished items is generally 6 months, but this may vary and will be notified at the point of purchase. If an item that we supplied fails due to a manufacturing fault within the guarantee period, please contact the branch where the purchase was made to arrange a guarantee repair.
At LCE we pride ourselves in offering a good service. If you have a complaint please contact our customer service team at London Camera Exchange Ltd. 15, The Square, Winchester, Hampshire, SO23 9ES or by email (email@example.com). We endeavour to acknowledge written complaints within 5 days and will keep you informed about the progress of the complaint.
For purchases made in any of our other specialist online shops or in one of our regular stores please contact the relevant branch. Their telephone number can be found on your purchase receipt or by clicking on the branch locations on the home page of this website.
If you have any problems with a purchase you have made from LCE over the Internet please contact the relevant LCE branch, details of which can be found on your receipt.